Assured
Truck Care.

I designed this website to reduce manual processes used by a semi-truck dealership. The design serves multiple users — the warranty team, service technicians, and the customer — through one structured intake and claim flow.

Role: UX/UI Designer
Timeline: 2 Weeks
Focus: Workflow Optimization

⏵ assured-truck-care.linzdesigns.io

CASE · 05

01 — The Problem

Multiple manual processes and confusion across teams and users.

Service teams and customers were unclear on claim filing requirements, and all claims along with required documentation were being sent through email with no structure.

Lack of Resources

There was no clear information on how claims needed to be filed, who files them, and what's required.

Unclear Requirements

Users were unsure what documentation should be submitted, and customers were confused by the process.

Manual Workflows

Claim emails were coming from multiple service departments at different dealer locations for warranty to file.

Limited Visibility

Customers and teams had to call to get insight on the process and what to expect.

02 — My Approach

I approached this project through the eyes of various users.

I identified areas where processes could improve and reduce the manual workflows, and opportunities to better inform the customer.

01
Discover
Interviewed stakeholders and analyzed existing workflows and tools.
02
Define
Identified what problems needed solved and which processes were causing friction.
03
Structure
Designed the information architecture, workflow model, and set up smart forms.
04
Design
Created wireframes, prototypes, and high fidelity designs.
05
Validate
Tested with users and refined based on feedback.

03 — The Features

A self-serve warranty experience for the shop, the customer, and the warranty team.

VIN coverage lookup
Guided claim intake
Document upload
Warranty queue
Analytics
Document library

· Hero — VIN-first entry point with a live sample claim so shops see the outcome before they start.

· Coverage lookup — paste a VIN, get plan tier, expiration, and what's covered before the wrench comes out.

· How it works — four numbered steps with the exact inputs each one needs, so nothing gets bounced back.

· Claim wizard — a 5-step flow that only asks what's relevant to the failed component.

· Internal claims queue — every submission in one filterable list, color-coded by status.

· Analytics — open claims, approval rate, cycle time, and the components driving the spend.

· Document library — every RO, photo, and fault code attached to a claim, searchable by VIN or shop.

04 — Design Decisions

Every decision was intentional and designed to be informative.

Homepage

Quickly informs users and offers clear, actionable items.

Clear Hierarchy

Users can scan, access, and complete information and required steps.

Smart Form Integration

Allows users to easily submit warranty claims and understand requirements.

Assists Teams

Provides a structured process, reduces manual tracking and cognitive load.

Informative Design

Supports scalability across the business and teams while acting as the resource for users.

05 — Reflection

What I learned from this project.

Structured Processes

Structuring processes across teams helps solve complex problems and aids understanding.

Clear Requirements

Providing transparent expectations and requirements reduces communication barriers.

Forms Are a Guide

Smart forms guide users to input key data, which reduces scattered information received by the team.

Resource Bonus

Users appreciate quick and easy resources in moments when service is needed.

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